247Jeeves and GDPR

247Jeeves has aligned our policies and practices with the General Data Protection Regulation (GDPR). This page provides a high level summary. Please contact your CSM or info@wanteet.com with any questions.

Overview.

247Jeeves as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the 247Jeeves Services. This page will cover: The data we collect and store on behalf of our customers How we comply with GDPR with respect to obtaining consents, honoring Data Subject Requests, putting in place the appropriate contracts, and maintaining appropriate safeguards. Our sub-processors and what we do to ensure they keep customer data safe. Looking for more information? Here are some reference pages:

The Data We Collect and Store.

Scope: 247Jeeves collects, processes and stores Personal Data about people who chat with the Customer via 247Jeeves or who reply to the Customer’s email marketing campaigns, only as directed by the Customer. 247Jeeves does not sell any Contact Data collected on behalf of the Customer or market 247Jeeves Services to the Customer’s site visitors. Categories of Data Subjects:

Customer’s end-user customers or prospects

Customer’s employees or other authorized users or administrators of 247Jeeves Categories of Personal Data: Name Contact information (company, business email address and phone number)  **247Jeeves will only use cookies to track the user session and collect information from the messaging widget with consent from the end user.

How we comply with GDPR.

Collecting Consents. You can configure 247Jeeves to collect consents via chat prior to collecting email address or additional personal data.  Appropriate Safeguards. Per Article 32 of the GDPR, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit our Security Page for additional information on how we keep your data secure. Contracts We have in place the appropriate Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on our behalf. Check out the Sub-processor section below for more information on how we vet and contract with our sub-processors. Honoring Data Subject Rights. We have processes in place to honor data subject requests. 247Jeeves will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.

Our Subprocessors.

Some important notes on sub-processors: We have a diligence process to ensure that we only trust parties who have stringent standards regarding the safety and security of Personal Data. We have in place Data Processing Agreements with all of our sub-processors. We rely on a combination of Privacy Shield Certifications and execution of EU Model Clauses where data is being transferred across borders. We will notify you of new sub-processors via our Sub-processor Notification Process and give you an opportunity to object. Here is a list of our sub-processors:
SubprocessorDescription of Service
Amazon Web Services, Inc Cloud Infrastructure
Zoho CRM if the service center has a CRM